Nexusguard, the global leader in DDoS mitigation, today announced it has been awarded Asia Pacific Customer Service Consortium’s “Customer Service Quality Standard (CSQS) certification” for the fourth consecutive year.
HONG KONG - June 6, 2016 Nexusguard, the global leader in DDoS mitigation, today announced it has been awarded Asia Pacific Customer Service Consortium’s “Customer Service Quality Standard (CSQS) certification” for the fourth consecutive year. The CSQS is the most recognized global award for CRM, Customer Service, and Contact Center and Support Services – in serving customers to improve business performance, to align the service approach internally and to improve inter departmental and companywide integration. Nexusguard is the single tech firm winning the prestigious accolade.
Nexusguard is dedicated to customer service excellence. Relationship Managers (RM) and Technical Account Managers (TAM) work together to provide professional support and solutions, bringing customer peace of mind to their business. Adrian Luwa, Director of Operations at Nexusguard, emphasized: "Our professional team continues to uphold our commitment - customer-oriented and continues to strive for innovation in order to offer premium service to our customers who are under a multitude of threats, including distributed denial of service (DDoS) attacks, to ensure uninterrupted internet service."
The CSQS award scores nominees in three key service areas: Operation Service Center, Proactive Service Center, and Strategic Business Unit. CSQS is granted if a company excels in all three, surpassing industry benchmarks. The panel scores how well companies have adopted Customer Service Knowledge Management (CSKM) to empower frontline staff to deliver a superior customer experience.
As the global cybersecurity leader, it is a solid recognition and affirmation for exceptionally well-qualified service. Nexusguard strives to improve customer experience delivery beyond providing service availability. Nexusguard provides highly customized services, backed by actionable insights, to meet or exceed the unique requirements of every customer.
Founded in 2008, Nexusguard is the global leader in fighting malicious internet attacks. Nexusguard protects clients against a multitude of threats, including distributed denial of service (DDoS) attacks, to ensure uninterrupted internet service. Nexusguard provides comprehensive, highly customized solutions for customers of all sizes, across a range of industries, and also enables turnkey anti-DDoS solutions for service providers. Nexusguard delivers on its promise to maximize peace of mind by minimizing threats and improving uptime. Headquartered in San Francisco, Nexusguard's network of security experts extends globally. Visit www.nexusguard.com for more information.